Refund & Cancellation Policy
Last updated: January 1, 2026
At BJP Loans, we are committed to transparency and fairness in our refund and cancellation practices. This policy outlines the terms and conditions for refunds and cancellations related to our lending services and platform fees.
Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
Loan Application Withdrawn
If you withdraw your loan application before it has been processed, any application fees will be fully refunded.
Duplicate Charges
If you have been charged multiple times for the same service, the duplicate charges will be refunded.
Service Not Provided
If BJP Loans fails to provide the contracted service due to technical issues or operational failures.
Error in Fee Calculation
If fees were incorrectly calculated or charged beyond the agreed-upon amounts.
Refund Process
To request a refund, follow these steps:
Submit a Request
Contact our support team via email at refunds{{ str_replace(' ', '', strtolower($siteName)) }}.com or call +91 1800-123-4567 with your account details and reason for the refund request.
Review Period
Our team will review your request within 3-5 business days. We may contact you for additional information if needed.
Approval & Processing
Once approved, refunds will be processed to your original payment method. You'll receive an email confirmation when the refund is initiated.
Receipt of Funds
Refunds typically appear on your bank statement within 5-10 business days, depending on your financial institution.
Refund Timeline
Non-Refundable Fees
The following fees are non-refundable once the service has been rendered:
Origination Fees (Post-Disbursement)
Once loan funds have been disbursed, the origination fee is non-refundable.
Late Payment Fees
Fees charged for late payments are non-refundable.
Returned Payment Fees
Fees for returned or failed payments (e.g., insufficient funds) are non-refundable.
Accrued Interest
Interest that has accrued on disbursed loan amounts is non-refundable.
Disputes & Escalations
If you disagree with a refund decision, you have the following options:
Internal Review
Request an internal review by our complaints team. All reviews are completed within 10 business days.
Mediation
If the internal review is unsatisfactory, you may request mediation through an independent third party.
Regulatory Complaint
You may file a complaint with the Reserve Bank of India (RBI) or the Banking Ombudsman in your region.
Request a Refund
Ready to request a refund? Contact our dedicated refunds team:
Email: refunds{{ str_replace(' ', '', strtolower($siteName)) }}.com
Phone: +91 1800-123-4567
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST